Shipping & Returns
We ship using different couriers depending on where the shipping address is. These couriers include: Canada Post, DHL, and SF Express. We offer free shipping worldwide and provide a tracking number for all deliveries with few exceptions.
If you live outside of North America, South America, Europe, Australia, and some Asian countries, we ship by regular mail and cannot guarantee our delivery or provide a tracking number when you a order sample size (5ml) or 15ml bottle of Eczend. We cannot provide free shipping for these orders. If you order 30ml of Eczend or more, we are able to offer free shipping and provide a tracking number. Please contact email@example.com for more information.
Return & Exchange Policy
We currently do not accept returns or offer refunds on any of our products. In the event that a product is damaged upon arrival, please take a photo of it and send it to firstname.lastname@example.org and we will send you a replacement.